Frequently Asked Questions
Everything you need to know about your BioWare Gear order.
When will my order ship?
Most in-stock items ship within 2-3 business days. Pre-order items will ship according to the date listed on the product page.
What is your return policy?
We accept returns on most unworn and unwashed items within 30 days of delivery. Please note that certain limited edition or final sale items may not be eligible for return.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How do I know what size to order?
Each apparel item includes a detailed size chart link on its product page. We recommend measuring a favorite garment at home to compare for the best fit.